The Value of Listening

Updated: Dec 29, 2019

If there is one skill I would like to be recognised for it is listening. But as with everything, there is always room to improve and I aim to practice every day.

It is a skill I value most in others and I try to emulate those who I believe listen most effectively. It’s also a skill I look for when interviewing although, of course, this is when I need to be listening too.

So why is listening important to me?

Well, there are several reasons but my top five are:

  1. To show a real interest in others

  2. To enjoy the company of others

  3. To learn something new

  4. Go gain information

  5. To understand

One of the things I enjoy most about accountancy is the chance to meet so many different people from different backgrounds with a variety of ideas and priorities.

If there is one communication skill you should aim to master then listening is it!

Find more at:

There are, however, daily barriers to listening. We all lead busy lives, are distracted, and often have a firmly held opinion that prevents us truly hearing what another is saying

Can you really hold your hand up and say that you are always open to another point of view?

Are you sure yours is the only route?

My 7 Top Tips

  1. Concentrate on the person with whom you are conversing

  2. Make sure you evidence your appreciation of the individual’s comments through active listening. For example, repeat back what is said, clarify your understanding, ask questions

  3. Remain focussed. Do not be distracted by “noise” (e.g. Your phone, colleagues and friends)

  4. Keep the flow going - if you want to follow up a point, make a mental note and pick up on it later in the conversation

  5. Remember that listening involves far more than your ears - does your body language and tone convey the intended message?

  6. Allow thinking time - silence is a powerful communication skill

  7. Be open minded and aware of your own embedded opinions

Find out more information here:

Implementing just one of these actions will help you improve your business skills. Let me know your thoughts in the comments below!


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